Pre-authorisation simply helps us keep your benefits protected, your experience smoother and your premiums affordable.
Think of pre-authorisation as a quick check-in that keeps your healthcare running at its best.
Pre-Authorise, Pop In, Get Better — It’s That Easy
GP visits should be simple, and they still are. Members continue to have unlimited access to a doctor, but now we ask that every visit is pre-authorised.
This helps prevent misuse, supports healthier risk levels for businesses, and gives you the option to let us book the appointment for you.
It’s quick, friendly and designed to make your healthcare experience even smoother.
Why This Change Is Good for You
Pre-authorisation isn’t here to complicate things — it’s here to make life easier.
- We can book the appointment for you. One of our friendly agents will happily secure a slot with your chosen doctor.
- It prevents benefit abuse. This protects the pool for all members and keeps premiums stable for businesses.
- It improves your care. Our team makes sure your plan is used correctly, so you get the right support from the start.
Whether you’re an individual member or a business owner looking after your staff, pre-authorisation helps ensure everyone gets fair and efficient access to care.
Getting Authorisation Is Quick and Easy
You can pre-authorise in a way that suits you best:
- Call us: 010 020 9008
- Email: enquiries@eeb.co.za
- WhatsApp: 060 072 8106 – chat to a friendly agent any time
Most requests take only a few minutes. No fuss, no forms, just fast support when you need it.
Please also send brochures via emails
im not happy with service im still outstanding on netcare hospital stil receive msgs that hospitals not settles.my daughter was sick I call in they didn’t help us due to this issue have to go to government hospital im not happy at all
Hey there, Kindly contact us on 010 020 9008
Good day
I previously work for Pep Store and was a essential health employee member. If I may ask can I rejoin essential health again and get me premium deducted directly from my bank account.
Good day, kindly contact us on 010 020 9008
I want to apply
what is the smarter cover
I’m trying to get medication at pharmacy it say medical is termineted
Good day, kindly contact us on 010 020 9008
on Saturday and Sunday u cannot consult cuz of authorisation number.There must a way ofbeen helping.And other thing is ur listing of doctors to be send in my emails.And some of that listing doctors .They don’t help us when I consult Eg Doctor Cuming